When a refund applies
Our first remedy is an exchange or a replacement — see the exchange policy. A refund is given when:
- we sent the wrong item and the correct one is not in stock;
- the item has a manufacturing fault or arrived damaged, and no replacement is available;
- we cancelled your order after it was confirmed;
- the replacement you want is out of stock and you do not want an alternative.
What is refunded
The price you paid for the item. Where the fault is ours — a wrong, damaged or faulty item — the delivery charge is refunded with it. Where you have simply changed your mind, the delivery charge is not refunded, because it has already been spent getting the parcel to you.
How it is paid
Because we are cash on delivery, there is no card to reverse. We refund by bKash or Nagad to the mobile number on the order, or to another number you give us on the phone. We will never ask you for a PIN or an OTP to send a refund — anyone who does is not us.
How long it takes
Within 7 working days of the returned item reaching us and being checked. If the item has not come back to us yet, that is where the clock starts.
Orders cancelled before dispatch
Nothing has been paid, so there is nothing to refund. Call the helpline and we will stop the order.
If a refund has not arrived
Call the helpline with your order number. Almost every delayed refund is a mistyped mobile number, and that takes a minute to fix.