Talk to us
The fastest way to reach us is to call or message the helpline shown at the bottom of every page. We answer seven days a week, 10:00 am – 8:00 pm.
About an order you have placed
Please have your order number ready — it is on your confirmation SMS. Every stage of the order is also listed under My account → Orders. With the order number in hand we can check the status straight away.
Before you write in
Most questions are answered on these pages:
- Delivery information — charges, timing and how cash on delivery works
- Exchange policy — how to exchange or return something
- Refund policy — when a refund applies and how it is paid
A note on payment
Opnar is cash on delivery only. We will never call to ask you to send money in advance through bKash, Nagad, Rocket or a bank transfer, and we will never ask you for a PIN or an OTP. If someone does, it is not us — please report it to us on the helpline.